ORDER
How do I check my order status?
Orders are typically dispatched within 1-2 business days. Upon dispatch, customers will receive a tracking number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
How can I cancel my order?
If your order has not been shipped yet, you have the option to cancel it. To proceed with the cancellation, please contact our Customer Support Team with your order number, and we will look into the status of the order to see if order can be cancelled on your behalf. Please note cancellation is not guaranteed if your order has been shipped.
Once an order is shipped the terms of our Warranty & Returns policy will take effect. We reserve the right to charge a restocking fee on any canceled orders.
Can I make changes to my order?
We can make changes to your order if your order has not been shipped out yet. However, if the order has been processed for shipping, we will be unable to make changes to the order.
What payment options do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, JCB, and Discover), as well as Shopify Pay, Apple Pay, Google Pay and PayPal.
SHIPPING
How much is shipping?
We offer free shipping in United States. Customers in other countries need to pay a $8 international shipping cost.
Tracking shows my label has been created, but no movement. Why is this?
Your shipping status may take 1-2 business days before any location updates appear. If your tracking does not update after 2 business days, please email our Resolution Team at support@armeator.com and we will investigate the issue.
My package shows as “Delivered” but I never received it. What should I do?
Based on your location and pre-set preferences with the delivery courier, your order may be delivered to your building doorman, concierge, mailroom, or even at times, a neighbor of whom may accept the package in your absence. Please be sure to check with these individuals first. If you still do not have your package 24 hours after the delivery has occurred, please contact our Support Team at support@armeator.com and we will investigate the issue further.
My order was lost/stolen. What should I do?
Armeator is not responsible for any lost or stolen packages, if the address provided at checkout matches the address where the order was shipped and delivered to, we are not liable for the package after successful delivery. Misplaced packages are non-refundable. If you have further questions or an issue pertaining to a stolen delivery that we can assist with, please email support@armeator.com and we will try and assist you.
RETURN & WARRANTY
What should I do if I received a defective or damaged item?
We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Support Team at support@armeator.com. We will assist you with a replacement through our Warranty Program as promptly as possible.
How can I initiate a return?
Please see our Warranty & Returns policy for the conditions of returns. If your order is eligible for return, please contact support@armeator.com for next steps.
PRODUCT & APP
How does the Armeator wireless thermometer work?
Armeator wireless thermometer consists of two parts: one is a probe that will be inserted into meat to measure the meat's internal temperature; the other is a dock that is used to receive and amplify the temperature signal measured by the probe and transmit it to your smart device so that you can still monitor the temperature even you are far away from the cooking appliance. Therefore, you need to be sure the probe and the dock are connected, and the dock and your smart device are connected before cooking. Both connections are done via Bluetooth.
How can I pair my smart devices with the dock?
1)Enable Bluetooth on your smart device.
2)Activate the dock. For Armeator One, please remove the probe from the Dock and click the Power Button on the Dock to activate both the probe and the Dock.
3)Launch the Armeator APP on your smart device and tap "Add Device" or "+". A list of Armeator devices will appear and select the devices you want to use. The APP will jump to the temperature page which shows the real-time temperature measured by the probe. Now your Armeator device is ready for use. You don’t need to pair them again for future uses.
How much remote range should I expect?
When using the Armeator wireless thermometer, there are two remote ranges that you should be aware of:
1)The range between the probe and the dock: The range can reach up to 229 feet (70 meters) in an open area. To ensure a stable connection, it is recommended to keep the dock as close as possible to the probe when it's inserted into the meat and placed in the cooking appliance.
2)The range between the dock and your smart device: The range can also reach up to 229 feet (70 meters) in an open area. However, the range may be reduced if there are obstructions or electromagnetic interference in the environment.
It's important to note that the actual range may vary depending on the specific conditions of your cooking environment.
When the Armeator Thermometer and the smart device are paired successfully, can I close the APP during cooking/grilling?
Do not close the APP, simply minimize it to ensure the alarm will alert you when the temperature reaches the target temperature.
How can I clean the probe(s) after each use?
Use a kitchen towel or rag to wipe and clean the probe after each use. You may rinse the probe as well.